Delivery & Returns


We have three UK delivery options for most products. One or more of the available options will be shown in the checkout: 

  • FREE STANDARD SHIPPING: Delivery in 4 to 7 working days. A small number of items have a longer timeframe and this will be shown in the checkout. 
  • PRIORITY SHIPPING: Delivery in 2 to 4 working days.
  • ULTRA FAST SHIPPING: Delivery in 1- to 2 working days. 

Order before midday on a working day otherwise an extra day will be added on to the delivery estimates shown above.

Most items are sent with tracked couriers. Please get in touch if your item has been delayed. Refunds on any additional shipping costs may be granted if there is a significant delay. 


Many of our products can be picked up within a day of ordering. Our studio is based in West London near Ladbroke Grove.


We offer delivery to USA and European nations outside of the EU. You'll be able to see an estimated delivery time frame in the checkout before you place your order.

Standard shipping rates are as follows:
  • USA £13.95
  • Canada £18.00
  • Guernsey £9.95
  • Switzerland £25.00

Please refer to the checkout for the most up to date shipping rates.

We offer returns and replacements on any faulty, damaged or defect personalised items if we are notified within 14 days of the order being received. Personalised items are made to order and we are therefore unable to offer returns and replacements for any other reason, including shipping delays.
For non-personalised items, we can accept returns and exchanges within 14 days of the order being received. Please note that we can’t accept returns for used items so please make sure you keep the tags and original packaging.

Once we receive the return we’ll issue a refund to you within 7 days.

Please email with your order number and we will email you a printable postage label and further instructions.