Delivery & Returns

NEW ORDERS TO SHIP FROM 5TH JAN 2021

Oders placed after 16th December will take up to 3 weeks to arrive as we will be working reduced hours over the Christmas break. Wishing you a lovely festive period in the meantime.

FREE UK DELIVERY

We offer free standard delivery to a UK address within 4-7 working days on most of our products. Some items may take longer, and this will be explained on the product page.

INTERNATIONAL DELIVERY

We offer delivery to Europe and USA. You'll be able to see an estimated delivery time frame in the checkout before you place your order.

14 DAY RETURNS

We offer returns on all products except for ones which have been personalised. So if you’re not happy with your purchase, or it turns out to be faulty or damaged, simply return it to us within 14 days of receiving it. In these instances we’ll send you a prepaid shipping label for your item. Please note that we can’t accept returns for used items so please make sure you keep the tags and original packaging. Once we receive the return we’ll issue a refund to you within 7 days. Please email hello@craftwalla.co.uk with your order number and we will email you a printable postage label and further instructions.