Delivery & Returns


We typically offer free standard delivery to a UK address within 4-7 working days on most of our products. Some items may take longer, and this will be explained on the product page. Options for delivery upgrades are shown in the checkout. 


We offer delivery to USA and European nations outside of the EU. You'll be able to see an estimated delivery time frame in the checkout before you place your order.

Standard shipping rates are as follows:
  • USA £13.95
  • Canada £18.00
  • Guernsey £9.95
  • Switzerland £25.00

Please refer to the checkout for the most up to date shipping rates.

We offer returns and replacements on any faulty, damaged or defect personalised items if we are notified within 14 days of the order being received. Personalised items are made to order and we are therefore unable to offer returns and replacements for any other reason, including shipping delays.

For non-personalised items, we can accept returns and exchanges within 14 days of the order being received. Please note that we can’t accept returns for used items so please make sure you keep the tags and original packaging.

Once we receive the return we’ll issue a refund to you within 7 days.

Please email with your order number and we will email you a printable postage label and further instructions.